These terms apply when you create an M-RETAIL OS account, access a shop workspace, or use the public website. By using the service, you agree to follow them on behalf of yourself and, where applicable, your business.
Last updated 9 November 2026
M-RETAIL OS provides configurable tools for mobile retail operations, which may include point of sale, mobile device and IMEI records, accessories, inventory, repairs, customer and supplier records, installments, accounting, reporting, team access, notifications, support and other published capabilities. Features, limits and availability depend on the shop’s active plan and platform configuration.
Provide accurate account and business information, keep credentials confidential, and use individual accounts only as intended. You are responsible for actions taken through your account and for assigning team access only to people you authorize. Notify support promptly if you suspect account compromise.
The shop remains responsible for the accuracy, legality and appropriate use of the records it enters, including customer and employee information, device identifiers, inventory, prices, taxes, invoices, repairs and payment records. You must obtain any permissions and provide any notices required for your business. The platform records and calculations support your operations; you remain responsible for checking them and making business, accounting and legal decisions.
Plan features, branch or team limits, trial periods and prices are shown on the Plans page or in the checkout flow and may be configured by platform administration. Where payment is collected by bank or wallet transfer, access may depend on submitting evidence and its verification. A payment is not confirmed merely because evidence was uploaded. Plan changes take effect when shown as active in the workspace or confirmed by support. Refund eligibility is described in the Refund Policy.
The installment tools help a shop record an agreement, schedule and collections between that shop and its customer. M-RETAIL OS is not the lender or a party to the shop-customer agreement, does not guarantee collection, and does not provide legal or financial advice. The shop must clearly agree and document pricing, markup, due dates, customer consent and all applicable disclosures before confirming an agreement.
Optional tools such as Salah Alert are provided for convenience. Timings can depend on configured location, calculation settings, device clock, browser permissions and connectivity. Users should verify times locally and must not rely on the alert as the sole source of time-critical information.
Do not use the platform to break the law, infringe others’ rights, upload harmful code, attempt unauthorized access, interfere with other shops, falsify payment evidence, or misuse customer information. Do not reverse engineer or disrupt the service except where applicable law permits.
We may maintain, update, improve, suspend or discontinue parts of the platform to protect users or operate the service. We aim to communicate material changes through the website or workspace where reasonably practical. Availability may be affected by internet, hosting, device, browser or third-party service interruptions.
M-RETAIL OS, its branding, software and documentation belong to their respective owners and are provided under these terms; no ownership transfers to you. You retain rights to your business data. If you share suggestions, you allow us to use them to improve the service without compensation, provided this does not disclose your confidential shop data.
Access may be restricted where reasonably necessary to address security risks, suspected misuse, unlawful activity, unpaid or unverified subscription status, or a material breach of these terms. Contact support if you believe a restriction is mistaken. To close an account or ask about retrieving shop records, contact support before access ends; retention may still apply as described in the Privacy Policy.
The service is a business tool and is provided subject to availability and the plan selected. To the extent permitted by applicable law, M-RETAIL OS is not responsible for decisions made from incomplete or incorrect shop data, customer defaults, lost business opportunities, or interruptions outside its reasonable control. Nothing in these terms removes a right or liability that cannot lawfully be excluded.
Updated terms are published on this page with a revision date. Continued use after an update means the updated terms apply to future use, subject to applicable law. For questions, use the Contact page or the Support desk in your workspace.
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