This notice describes how M-RETAIL OS handles information when a shop owner or team member uses the platform, contacts support, or visits this website.
Last updated 9 November 2026
M-RETAIL OS is a business platform for mobile retailers. This notice covers account and platform information handled by the service. A shop may also enter information about its own customers, employees, suppliers, sales, repairs, devices and installment agreements. The shop is responsible for its relationship with those people and for providing them any notices required for its use of their information.
Depending on the features a shop uses, this can include account name and contact details; shop, branch and team settings; product, stock, IMEI and PTA records; sales, purchases, invoices, payment and accounting entries; customer and supplier details; repair and installment records; support requests and attachments; subscription selections and payment evidence; and basic technical or security information needed to operate the service.
Information is used to provide the requested workspace and features, maintain shop records, manage access and subscriptions, process support and bug reports, deliver service and security notices, investigate misuse, and improve the reliability and usability of the platform. Optional features may use the information needed to perform the action the shop requests.
Shop owners control the business records they enter and decide which authorized team members can access them through the workspace. Access may vary by role, branch, permissions, plan and enabled features. Do not share passwords, and remove access when a team member no longer needs it.
The service may rely on hosting, storage, communications, analytics, or other providers configured to operate the platform. If a shop enables an external integration, information necessary for that integration may be processed by its provider under that provider’s terms and privacy notice. Review integration settings before enabling them.
Plan selection, subscription status and payment verification information may be handled to administer billing. Where a shop submits a transfer receipt or other payment evidence, it should contain only information relevant to verification. M-RETAIL OS does not ask shop owners to submit payment-card security codes through the platform.
The workspace may display operational, support, account and product notifications. Browser or device permissions may be needed for some notification or audio behavior. Salah Alert is optional and its schedule depends on the shop’s selected location and device settings; users can adjust or silence it in the workspace.
Information is retained while needed to provide the workspace, meet operational and recordkeeping needs, resolve disputes, protect the service, or comply with applicable requirements. A shop owner can contact support about account closure or a data request. Some records may need to remain available for legitimate business, security or legal reasons.
Reasonable technical and organizational safeguards are used for the service, but no online system can be guaranteed to be completely secure. Use strong unique passwords, restrict team permissions, protect devices, and report suspected unauthorized access promptly.
Shop owners can review and update many workspace records and settings from their account. For requests about platform account information, privacy questions, or suspected misuse, contact us through the public Contact page or the in-product Support desk. We may need to verify the requester and the shop’s authority before acting.
This notice may change as the platform and its features evolve. The latest version is published on this page with its revision date. Material changes may also be communicated through the service where appropriate.
Need help with a question about this page?
Contact the M-RETAIL OS team